Shipping & Returns

At Pamlla, each order is prepared with care and intention. We take pride in presenting every piece beautifully and securely so it arrives ready to be enjoyed or gifted.

Shipping

Pamlla ships internationally with care. Please note that import duties, taxes, VAT, GST, and customs-related fees may apply depending on your destination and order value. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Orders are processed within our standard handling time before shipment. Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.

Delivery times may vary depending on your location, customs processing, carrier delays, weather conditions, and seasonal demand. Please note that delivery estimates are not guaranteed.

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate. Pamlla is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Returns & Exchanges

We offer returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange, items must be:

• unused

• unwashed

• in their original condition

• returned in their original packaging

We reserve the right to refuse returns or exchanges that do not meet these conditions.

To request a return or exchange, please contact us with your order details before sending your item back. Once your request is approved, we will provide return instructions.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery with your order number and clear photos of the item and packaging. We will review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

For hygiene and product integrity reasons, returned items must be unused. Any item that has been used, washed, worn, altered, or returned without its original packaging may not be eligible for a return or exchange.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

For shipping, returns, or exchange inquiries, please contact us at:

contactus@pamlla.com